You (the client) here by agree to the terms and conditions to Irenes Cleaning LLC upon booking a service; by booking a service you have acknowledged that you have read these terms and conditions and here by agree to them.
All appointments have an arrival window. Only the first slot (8-9am) have a 1 hour arrival window. 1 hour to arrive to your home. After that all appointments have a 2 hour arrival window. We have 2 hours to arrive to your home. No exceptions.
1.1 If appointment is cancelled or rescheduled within less than 24 hour notice, we will bill for our minimum, which is 1 hour and 30 minutes of work. Fee is $113 USD
1.1.1 Same day appointments cannot be cancelled/rescheduled or they will be subject to the cancellation fee of $113 USD
1.1.2 if the appointment is canceled more than 24 hours in advance, the deposit will be refunded less transaction fees.
1.1.3 Deposit is made to book appointment. We will not hold spot without a deposit. Deposit must be for 1 hour and 30 minutes, our minimum.
1.1.4 If an appointment is going to take 3 hours or longer, upfront payment must be sent before the 1 hour and 30 minutes of deposit rans out. Otherwise, team will leave upon completing 1 hour and 30 minutes.
1.2 Waiting time is billed at $75 per hour in increments of 15 minutes. We will start billing waiting time upon arrival within the time window agreed on.
1.3 Missing/Broken items reported after 24hrs of appointment completed, are no longer our responsibility.
1.4 Jewelry must be put away BEFORE we arrive as we are not responsible for any misplacement or loss of items.
1.4.1 We do not wash clothes/laundry,wash dishes, open/close windows, move stoves/refrigerators/ big heavy furniture, and if we need to clean a ceiling fan, a ladder must be provided by the customer.
1.4 2 Only upon request we do the following: change bed sheets, windows (we do not open windows) blinds, fans (if ladder is provided by customer), oven, microwave, inside refrigerator and inside cabinets
1.5 During the cleaning appointment, we will report via text message what we find broken or in poor condition to avoid misunderstandings. We will take pictures of item(s).
1.6 If any item is broken during service, we will replace the item, we will not refund the cost of the item
1.7 If you are not satisfied with the service, do not find an item or find something broken, you have 24 hours to report it, after that time we will not be liable.
1.8 At the time of booking you approve our team to take pictures to report check-in/out, to report any issues and for back-up that cleaning was conducted. We will not share pictures with anyone but administration and accounting.
1.9 Full payment is made after service is completed for appointments of less than 3 hours of service
1.9.1 We accept electronic payments with card only (Credit or Debit). Tips are cash only.
1.9.2 If you require an invoice please send email address
2.1 We are not responsible for instructions given directly to the cleaners instead of to the administration
2.2 We (Irenes Cleaning LLC) reserve the rights to our company employees, that includes all but not limited to; Cleaners, Assistants, Translators etc.
2.3 We reserve the right to take legal action upon deciding to employ one of our employees by personal matter with or without the knowledge that this will impede and hurt our business.
2.4 You also waiver the right to take legal action upon agreeing to the terms and contidion in case of missing or misplaced items.
2.5 We reserve the right to modify these terms and condition for any reason and at any time and we will inform you (the client) when these changes are made
3. FREQUENT SERVICES
3.1 In order to maintain the special price for weekly, bi-weekly, monthly or every 3-6 weeks services, appointments must be kept.
3.2 Appointments can be rescheduled for a few days before or after.
3.3 For weekly and biweekly services, In more than two cancellations (in a row or not), the rate is forfeited and the next appointment will be at the current rate
3.4 For every 3-6 weeks services, if one month is skipped, the rate is forfeited and the next appointment will be at the current rate
4.1 We reserve our rights to apply these conditions.