Terms and Conditions
05-01-2023

The client agreed to the Terms and Conditions of Irene's Cleaning LLC. By booking a service you have acknowledged you have read and accepted Terms & Conditions. We know it's tempting to skip these Terms of Service, but it's important to determine what you can expect from us when you use Irene’s Cleaning LLC and what we expect from you. These terms reflect the way Irene’s Cleaning works as a company to provide you a great service.

1. Booking
I. Our services can be scheduled through any of our following contacts:
a. Call and text: (646) 389-5878‬
b. Mail: info@mrsirenescleaning.com
c. Facebook: https://www.facebook.com/Irenescleaning

d. Yelp: https://www.yelp.com/biz/irenes-cleaning-livingston-2

e. Instagram: https://www.instagram.com/irenes_cleaning/

II. When scheduling we will request the following information:
a. Name
b. Full address with zip code and apt number
c. Description of your house/apt
i. Number of beds
ii. Number of baths
iii. If there are living room, kitchen, basement, etc

d. Any specific instruction for your cleaning (inside cabinets, appliances, etc).
We are not responsible for any indication that was not given to our administration staff.
III. Deposit is made to book and confirm an appointment. We will not hold a spot without a deposit. Deposit must be for our mínimum service.
a. The mínimum for regular cleaning is 2 hours.
b. The mínimum for deep cleaning, move-in, move-out and after construction is 3 hours.
IV. All information provided to the company is completely confidential.

If less time is needed, we can refund the balance via Paypal or Venmo only.

 

2. Arrival window
I. We do not commit to arrive at a specific time. All appointments have an arrival window.
II. We have essentially three time slots: 8-9am, 11am-1pm, 2-4pm.
III. Only the first slot (8-9am) has one (1) hour arrival window. One (1) hour to arrive at the address previously set.
IV. Slots two and three have a 2 hour arrival window. We have 2 hours to arrive at the address.
V. Waiting time is billed at our current rate. We will start billing waiting time upon arrival within the time window agreed on.
VI. For last minute services, the estimated time of arrival may vary, depending on our availability during the day.

3. Estimated work time
I. We do not make visits to give estimates.
II. We give you the estimated hours the same day of the service. Cleaners check the place and conditions,  and inform the administration staff how much time it would take to complete the service following the instructions you previously gave us.
III. We will notify you and ask for approval in case the time exceeds the minimum deposit already covered.
IV. If the time is approved, remaining must be sent before the time of deposit runs out.
V. If the time is not approved, we could reach an agreement on time and what priorities are.
VI. If we do not receive your approval and your payment for the extra time requested, the team will leave upon completing the time the deposit covers.
VII. We can not commit to complete the service if the full time requested is not approved and paid.

4. During the cleaning
I. We will report via text message what we find broken or in poor condition to avoid misunderstandings. We will take pictures of item(s).
II. If any item is broken during service, we will replace the item, we will not refund the cost of the item.
III. Missing/Broken items reported after 24 hrs service are no longer our responsibility.

If you are not satisfied with your service we have at least 12 hours to be able to fix it.

Jewelry and high value items must be put away BEFORE we arrive as we are not responsible for any misplacement or loss of items.
V. We do not:
a. Wash clothes
b. Open/close Windows
c. Move stoves/refrigerators/ big heavy furniture
VI. If you need us to clean a high/hard to reach surface, a ladder must be provided.
VII. On regular cleanings, only upon request we do the following:
a. Change bed sheets
b. Cleaning inside windows
c. Clean blinds
d. Clean fans (only if ladder is provided by customer)
e. Clean inside appliances like oven, microwave, inside refrigerator, toaster, ets
f. Clean inside cabinets

VIII. We are not responsible for instructions given directly to the cleaners instead of to the administration
IX. The cleaning crew will be able to be in constant communication with the administration of Irene’s cleaning to be able to receive instructions, updates about the service (time, authorization, instructions), send pictures, etc.

 

5. Pictures
I. Cleaners may take pictures in the following situations:
a. To report their check-in/out
b. To report any issues
c. As back-up, cleaning was conducted.
II. Pictures could be used for publicity purposes.

6. Payments
I. We accept electronic payments only:
a. Zelle. 8622799537 IRENE’S CLEANING LLC
II. If you require an invoice or receipt please send an email address.
III. Irene’s Cleaning will not make any surprise charges or without prior approval of the client

7. Complaints
I. If you are not satisfied with the service, do not find an item or find something broken, you have 24 hours to report it, after that time we will not be liable.
II. As a first responder on a complaint, a redo service will be offered which must be done the same day or the next day.

8. Frequent services
I. In order to maintain the special price for weekly, bi-weekly, monthly or every 3-6 weeks services, appointments must be kept.
II. Appointments can be rescheduled for a few days before or after.
III. For weekly and biweekly services, In more than two cancellations (in a row or not), the rate is forfeited and the next appointment will be at the current rate
IV. For every 3-6 weeks services, if one month is skipped, the rate is forfeited and the next appointment will be at the current rate
V. To count the services of a client for a year, Irene’s cleaning considers the calendar year that begins on January 1st and ends on December 31st, not considering the dates of the first/last service.
VI. We cannot commit to send the same team every time. We will do our best but sometimes this will not be possible

VII. If cleaning inside appliances is needed (oven, microwave, fridge), it has an extra cost for flat rates, for hourly rates it will just billed in the total service time.

8. Frequent services
I. In order to maintain the special price for weekly, bi-weekly, monthly or every 3-6 weeks services, appointments must be kept.
II. Appointments can be rescheduled at least 24 hrs before, otherwise,we will bill for our minimum.
III. For weekly and biweekly services, In more than two cancellations (in a row or not), the rate is forfeited and the next appointment will be at the current rate
IV. For every 3-6 weeks services, if one month is skipped, the rate is forfeited and the next appointment will be at the current rate
V. To count the services of a client for a year, Irene’s cleaning considers the calendar year that begins on January 1st and ends on December 31st, not considering the dates of the first/last service.
VI. We cannot commit to sending the same team every time. We will do our best but sometimes this will not be possible

VII. If cleaning inside appliances is needed (oven, microwave, fridge), it has an extra cost for flat rates, for hourly rates it will just be billed in the total service time.

9. Last minute appointments
I. Last minute appointments have to be booked over the same contact mentioned in point 1.
II. Last minute appointments cannot be canceled/rescheduled or they will be subject to the cancellation fee of our minimum.

10. Cancellations / Reschedule
I. Appointments can be canceled or rescheduled with at least 24 hours notice
II. If the appointment is on Monday, it must be canceled or rescheduled with at least 48 hours notice.
III. If an appointment is canceled or rescheduled within less than 24/48 hours notice, we will bill for our minimum/cancellation fee.
IV. Same day appointments cannot be canceled/rescheduled or they will be subject to the cancellation fee of our minimum.
V. If the appointment is canceled more than 24/48 hours in advance, the deposit will be refunded less transaction fees.

11. All right reserves
I. We (Irene’s Cleaning LLC) reserve the rights to our company employees, that includes all but not limited to; Cleaners, Drivers, Assistants, Translators, etc.
II. We reserve the right to take legal action upon deciding to employ one of our employees by personal matter with or without the knowledge that this will impede and hurt our business.
III. You also waiver the right to take legal action upon agreeing to the terms and contidion in case of missing or misplaced items.
IV. We reserve the right to modify these terms and conditions for any reason and at any time and we will inform you (the client) when these changes are made.
V. We reserve our rights to apply these conditions.

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